GENERAL ITEM RETURN POLICY

Please contact us before returning an item in order to receive the return shipping address and other instructions.


7 DAYS NO QUESTION ASKED RETURNS

If you are not satisfied with your purchase, you can return a product within 7 days after delivery.

If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it

MONEYBACK GUARANTEE

We will refund you within 3 working days upon the returned package has been received and confirmed.

Return a defective item 

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:

  • Photos of the front and the back of the package or box;
  • Partial shipment slips (if applicable);
  • Photo or video of the defective item;
  • Photo or video and a detailed description of the problem;

Important Notes

Below are some further suggestions and important reminders:

- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;

- After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.

- Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;

- You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;

- If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;

- We can arrange a refund or a replacement of the product after receiving the defective item;

- Please place a note inside the return package by including the following details (this will accelerate your return request):

  • your order number;
  • the product ID or name and the quantity;
  • a short description of the problem occurred with this product;

Costpress.com reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum or on the relevant section of our help center.